At KIJULY, your trust matters to us. We are committed to providing quality products and a transparent shopping experience.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee, starting from the date your order is delivered.
If you are not satisfied with your purchase for any reason, you may request a return or replacement within this 30-day period, subject to the terms outlined below.
Please note: KIJULY does not offer an extended warranty or one-year warranty. All return and replacement requests must fall within the 30-day satisfaction period.
Return Eligibility
To be eligible for a return, the item must:
Be in good working condition
Show no signs of misuse, abuse, or physical damage
Include all original components, accessories, and cables
Be returned in its original packaging
Important: Light and reasonable use for testing purposes is allowed. However, returns may be refused if the product shows excessive wear, damage, or usage beyond normal testing.
Items that do not meet these conditions may not qualify for a refund.
How to Request a Return
To initiate a return:
Contact our support team at info@kijuly.com within 30 days of delivery
Our team will provide return instructions and the correct return address
Once the item is received and inspected, we will proceed accordingly
Refund Processing
Refunds are processed within 3–7 business days after inspection
Refunds are issued to the original payment method
Original shipping costs are non-refundable, unless the item arrived damaged or defective
Non-Returnable Conditions
For quality control and fairness, we cannot accept returns for items that are:
Heavily used beyond normal testing
Missing original parts or accessories
Returned with damaged or incomplete packaging that prevents resale
Damaged or Defective Items
If your item arrives damaged or defective, we will provide a replacement at no additional cost.
